At The Belt Rack, our leather and nylon belts are built to last, and we want every customer to be genuinely happy with what they’ve ordered. If something isn’t quite right, our return process is straightforward and hassle-free.
1. Return Window
You have 30 days from the delivery date to start a return. Once this window closes, we’re unable to process a refund or exchange.
2. What Qualifies for a Return
To be eligible for a return, the item must be:
- Unused and in its original condition
- In its original packaging
- Complete with all tags and accessories included
- Accompanied by your proof of purchase or order confirmation
Items that don’t meet these conditions may not be approved for return.
3. Return Shipping Costs
Return shipping is the customer’s responsibility, whether the item is defective or you’ve simply changed your mind. Shipping fees are non-refundable in either case.
4. Restocking Fees
We don’t charge a restocking fee on any returns.
5. How to Start a Return
Here’s how it works:
Step 1 — Contact Us
Email us at support@thebeltrack.shop with your order number, the reason for the return, and photos if the item arrived damaged or defective.
Step 2 — Wait for Instructions
Our team will review your request and get back to you within 24 hours with next steps.
Step 3 — Ship It Back
Pack the item securely in its original packaging and send it to:
715 Parkway #9, Gatlinburg, TN 37738, United States
6. Refunds
Once we receive and inspect your returned item, we’ll let you know if it’s approved. Approved refunds are issued to your original payment method, typically within 7 business days of us receiving the item.
7. Exchanges
Need a different size or style? The quickest way is to return your original item and place a new order once the return is approved.
8. Items Not Eligible for Return
A few exceptions apply to our return policy:
- Personalized or custom items
- Items marked final sale at checkout
Your Responsibilities
To help your return go smoothly, please:
- Start your return within the 30-day window
- Send the item back unused and in its original packaging
- Include tags, accessories, and proof of purchase
- Cover the cost of return shipping
Returns that don’t meet these conditions may not be approved.
Need Help?
Reach out anytime at support@thebeltrack.shop.
- Business Name: The Belt Rack
- Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (Sunday closed)
- Customer Support: Email, response within 24 hours
- Phone: +1 (865) 712-6634
- Email: support@thebeltrack.shop
- Address: 715 Parkway #9, Gatlinburg, TN 37738, United States